Q. How do we make appointments?

A. With AMS, you can print customized computer generated encounter forms (face sheets), on economical blank paper, that contain patient demographic information, appointment details, and the most commonly used CPT4 codes, diagnosis codes, or physician notes and instructions. You can print these forms individually or in a batch for all appointments in a day. At patient checkout, you have the option to input patient charges and print an individualized computer generated receipt detailing diagnosis and transactions for the visit along with patient’s account balance and future appointment information.

A. With AMS, everyone has full access to our easy-to-use, advanced appointment scheduling system. Customized templates map out the preferred daily schedule for each provider so errors and overbooking are avoided. Automated patient warnings alert users to other existing appointments, of a patient’s missed appointment history, of a need for an authorization number, of a past due account. Online scripts for different appointment reasons prompt staff to remind patients of important information. Up-to-date, detailed schedules can be printed for doctors, chart pulling, etc.

Q. Can we continue to use our EMR system?

A. AMS has the ability to offer seamless bi-directional interfaces with any EMR software on any operating system platform if the EMR system itself has HL-7 industry standard interfacing capabilities.

Q. Can I do business with AMS if I am thousands of miles from their headquarters?

A. AMS Billing services are available nationwide. The fast system response makes medical office staff feel as if the server were located in their own office... even if they are 3000 miles away from AMS's headquarters.

Q. How do we send recall notices?

A. The AMS system asks you whether or not to schedule a recall when diagnoses or procedures you have designated are entered for a patient. You can also schedule a recall for any reason at any time. Then you can print form letters or postcards with patient information merged.

Q. How do we follow up with patients that NEED to be seen again?

A. AMS exclusively has “ESTHER”, an artificial intelligence that automatically analyzes your data based on criteria you set, prioritizes importance, and feeds accounts of patients that need medical attention to your nurse or other designated staffer.

Q. Can we be alerted to the need for a pre-cert?

A. The AMS system tracks pre-authorization numbers both by time and by number of visits, and automatically warns you if the patient’s insurance requires a pre-cert and a valid one does not exist. This warning appears at appointment scheduling, at patient inquiry, and at charge entry or check-out.

Q. Are we able to track “outbound” referrals when we are the primary physician?

A. AMS exclusively offers the ability for you to manage and track your outbound referrals to specialists... generate reports for analysis... and follow-up with patients who do not keep their referral appointments.

A. With AMS, you simply go into patient registration and quickly edit the record to reflect the change. Everyone, including the billing service, has immediate use of the new information. The “old” information, and who changed it, is added to the patient’s history file for future reference.

A. With AMS, your patient inquiry screen displays a co-pay, your computer-generated face sheet (encounter form) shows it, and you are warned at procedure entry if one has not yet been collected.

Q. Can we generate patient mailing labels or patient lists?

A. You can generate patient mailing labels and patient lists by varied criteria, on demand. The AMS software provides a wide range of valuable reports and patient listing capabilities that are defined and controlled by you – at any time – and for no additional charge.

Q. How will we communicate internally and with AMS billing service?

A. The AMS software contains an internal “e-mail” system for exchanging messages, as well as a tickler system, an electronic rolodex, online insurance information, a patient specific warning system, online patient notes, and other aids that simplify communication, document exceptions so errors are eliminated, save lots of time and reduce omissions or mistakes that cost you reimbursements!

Q. How do we connect to AMS’s host computer?

A. Clients connect to their data on AMS’s host computer through their standard Windows® PCs and the internet. Their screens will display a “Front Office” menu which contains the functions which they will operate. Billing functions (which are the responsibility of the Billing Service) will not appear on the client’s menu, which avoids confusion and simplifies training. Any additional Front Office functions which the Office Manager wishes to restrict for a particular individual will also be removed from that individual’s menu.

Q. What happens if we want to move our billing functions in-house?

A. As the developer of the HorizonMIS™ software that they use, AMS can easily set you up to take over the complete billing and practice management responsibilities for your practice. You have 2 options: (1) Purchase a system for installation in your office, or (2) subscribe to the Application Service Provider (ASP) plan, where you access the HorizonMIS host computer via the internet just as with AMS billing service. In both instances, you will have complete functionality and conversion of your data will be FREE.